Term and Conditions

1. User Access and Responsibilities

By accessing our website, you agree to use it for lawful purposes only. You are responsible for ensuring that your use of the site complies with all applicable laws and regulations. You must not:

• Use the site in any way that could damage, disable, or impair its functionality.
• Attempt to gain unauthorized access to any part of the site or its systems.
• Use the site to transmit any harmful or malicious content.

2. Product and Service Description

Our website offers a variety of footwear, including Flats, Heels, Sandals, Slippers, Sneakers, and Athletic Shoes. We strive to provide accurate descriptions and images of our products. However, slight variations in color or design may occur due to screen settings and lighting conditions.

All products are subject to availability. If a product is out of stock, we will notify you and offer a refund or alternative options.

3. Order and Payment Terms

When you place an order on our website, you agree to provide accurate and complete information. We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Orders are typically processed within 1-2 business days. We offer two shipping options:

• Standard Shipping: Delivered via DHL or FedEx, with a fee of $12.95. Delivery usually takes 10-15 business days after dispatch.
• Free Shipping: Available for orders over $50, delivered via EMS. Delivery typically takes 15-25 business days after dispatch.

All prices are in USD and include applicable taxes. You are responsible for any customs duties or import taxes that may apply.

4. Returns and Exchanges

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return or exchange it within 15 days of receipt, provided that:

• The item is unused and in the same condition as when you received it.
• The item is in its original packaging.

To initiate a return or exchange, please contact us at [email protected] with your order number and reason for the request. We will provide you with detailed instructions on how to proceed.

Refunds will be processed within 7-10 business days after we receive and inspect the returned item. Shipping costs are non-refundable. For exchanges, we will cover the shipping costs.

5. Intellectual Property

All content on our website, including text, images, logos, and designs, is the property of Sole Serenity and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from our site without our prior written consent.

6. Limitation of Liability

Sole Serenity is not liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability to you for any claims related to our website or products is limited to the amount you paid for the product in question.

7. Governing Law

These Terms and Conditions are governed by the laws of the United States. Any disputes arising from your use of our website or products will be resolved in the courts of Chicago, Illinois.

8. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Email: [email protected]

Address: 1970 Patterson Fork Road, Chicago, US 60605