Shipping Information

At Sole Serenity, we strive to deliver your orders as quickly and efficiently as possible. Here’s what you need to know about our shipping process:

  • Order Processing Time: Orders are typically processed within 1-2 business days.
  • Standard Shipping: We use DHL or FedEx for standard shipping. Delivery usually takes 10-15 business days after dispatch. The shipping fee is $12.95.
  • Free Shipping: For orders over $50, we offer free shipping via EMS. Delivery typically takes 15-25 business days after dispatch.

Returns & Exchanges Policy

We want you to be completely satisfied with your purchase from Sole Serenity. If for any reason you are not happy with your order, we offer a straightforward returns and exchanges process. Please review the following information carefully:

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be:

  • Unused and in the same condition as when you received it.
  • In its original packaging.
  • Returned within 15 days of receipt.

Non-Returnable Items

Based on our product categories (Flats, Heels, Sandals, Slippers, Sneakers & Athletic Shoes), all items are eligible for return or exchange unless they are damaged or defective upon arrival. If you receive a damaged or defective product, please contact us immediately at [email protected].

Returns & Exchanges Process

  1. Contact Us: Send an email to [email protected] with your order number and the reason for your return or exchange request.
  2. Receive Instructions: We will provide you with detailed instructions on how to return your item, including the return address.
  3. Ship Your Item: Package your item securely and ship it to the provided address. Please include a copy of your order confirmation or a note with your order number.
  4. Inspection & Processing: Once we receive your returned item, we will inspect it and process your return or exchange within 5 business days.

Refund Process

Upon approval of your return, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable.

Exchange Process

If you are requesting an exchange, we will ship the new item to you once the returned item is received and inspected. Shipping costs for exchanges will be covered by Sole Serenity.

Return & Exchange Request Template

To make the process easier, you can use the following template when contacting us:

Subject: Return/Exchange Request - Order #[Your Order Number]

Body:
Dear Sole Serenity Team,

I would like to request a [return/exchange] for my recent purchase. Below are the details of my order:

Order Number: [Your Order Number]
Product Name: [Product Name]
Reason for Return/Exchange: [Please specify the reason]

Please provide me with the necessary instructions to proceed with the return/exchange.

Thank you,
[Your Full Name]
[Your Contact Information]

Contact Us

If you have any questions about our Shipping & Returns policy, please contact us at:

Thank you for shopping with Sole Serenity. We appreciate your trust and are committed to providing you with a seamless shopping experience.