At Sole Serenity, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and exchanges process. Please read the following information carefully to understand our policies and procedures.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in its original packaging. You have 15 days from the date of receipt to initiate a return or exchange.
Non-Returnable Items
Based on our product categories (Flats, Heels, Sandals, Slippers, Sneakers & Athletic Shoes), all items are eligible for return or exchange unless they are damaged or defective upon arrival. If you receive a damaged or defective product, please contact us immediately at [email protected].
Returns & Exchanges Process
- Contact Us: Send an email to [email protected] with your order number and the reason for your return or exchange request.
- Receive Instructions: We will provide you with detailed instructions on how to return your item, including the return address.
- Ship Your Item: Package your item securely and ship it to the provided address. Please include a copy of your order confirmation or a note with your order number.
- Inspection & Processing: Once we receive your returned item, we will inspect it and process your return or exchange within 5 business days.
Refund Process
Upon approval of your return, your refund will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable.
Exchange Process
If you are requesting an exchange, we will ship the new item to you once the returned item is received and inspected. Shipping costs for exchanges will be covered by Sole Serenity.
Return & Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Body:
Dear Sole Serenity Team,
I would like to request a [return/exchange] for my recent purchase. Below are the details of my order:
- Order Number: [Your Order Number]
- Product Name: [Product Name]
- Reason for Return/Exchange: [Please specify the reason]
Please provide me with the necessary instructions to proceed with the return/exchange.
Thank you,
[Your Full Name] [Your Contact Information]Contact Us
If you have any questions about our Returns & Exchanges policy, please contact us at:
Email: [email protected]
Address: 1970 Patterson Fork Road, Chicago, US 60605
Thank you for shopping with Sole Serenity. We appreciate your trust and are committed to providing you with a seamless shopping experience.