Product Questions

1. What types of shoes does Sole Serenity offer?
We offer a wide range of footwear including Flats, Heels, Sandals, Slippers, Sneakers, and Athletic Shoes.
2. Are the shoes available in different sizes?
Yes, our shoes come in various sizes to ensure a perfect fit for everyone.
3. Do you offer wide or narrow sizes?
Currently, we offer standard sizes. However, we are working on expanding our size range to include wide and narrow options in the future.

Shipping & Delivery

1. What are the shipping options available?
We offer two shipping methods: Standard Shipping via DHL or FedEx ($12.95) and Free Shipping via EMS for orders over $50.
2. How long does it take to process and deliver my order?
Orders are processed within 1-2 business days. Standard Shipping takes 10-15 business days, while Free Shipping takes 15-25 business days.
3. Do you ship internationally?
Yes, we ship worldwide except for certain remote areas in Asia.
4. How can I track my order?
Once your order is shipped, you will receive a tracking number via email to monitor your delivery.

Returns & Exchanges

1. What is your return policy?
You can return or exchange your shoes within 15 days of receiving your order. Please refer to our Returns Policy for more details.
2. How do I initiate a return or exchange?
Please contact our customer service team at [email protected] to initiate a return or exchange.
3. Are there any conditions for returns?
Yes, the shoes must be in their original condition and packaging. Please refer to our Returns Policy for full details.

Payment & Account

1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal.
2. Is my payment information secure?
Yes, we use secure payment gateways to ensure your information is protected.
3. Can I create an account to track my orders?
Currently, we do not offer account creation. However, you can track your order using the tracking number provided in your email.

Customer Support

1. How can I contact customer service?
You can reach us at [email protected] for any questions or concerns.
2. What are your customer service hours?
Our customer service team is available Monday to Friday, 9 AM to 5 PM CST.

Thank you for choosing Sole Serenity. We are committed to providing you with stylish and comfortable footwear, along with exceptional customer service. If you have any further questions, feel free to contact us!